Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, goods must be returned to All Performance in the original packaging (without being installed or used, and with all relevant seals and enclosures intact) within 30 days of receipt by the buyer
Important – returned items that are damaged in transit due to inadequate packaging may not be credited or exchange if we determine that due care was not taken when packaging items for return to All Performance
If you are returning a product due to damage that has occurred in the delivery to you then please take images showing the damage to both the packaging and the product, and send them by email to sales@allperformance.co.uk prior to packaging the damaged item for return.
Several types of goods are exempt from being returned. Products made to specific requirements / custom order or non-stock / made to order items are excluded. Duplicate orders of separate values will be considered, but refunds will only be issued on the lower value order, or the order where a discount code has been used.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, please allow 5 – 10 working days to show on you account
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@allperformance.co.uk
Shipping returns
To return your product, please first send us an email BEFORE sending your product back
You will be responsible for paying for your own shipping costs for returning your item. Please ensure the item is correctly packaged and insured. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at sales@allperformance.co.uk for questions related to refunds and returns.